Support > Troubleshooting > Google Maps Error: Oops! Something went wrong

Google Maps Error: Oops! Something went wrong

When you first add our HTML embed code to your website, you may see an error message in the locator where the map would usually be saying 'Oops! Something went wrong'.

You can see further details on this message by looking at your browser's debugging console where it will usually say something like “MissingKeyMapError”.

This is due to a change in June 2016 which Google made to the Google Maps API terms of service which now require that you create an API key and include it on pages on your site that use Google Maps. This error may also appear if you add your existing store locator to a new domain.

You can find a quick guide to creating an API key (don't worry, it's free and takes only a few minutes!) and including it with your store locator here.